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STORE POLICIES

A FULL-RETURN GUARANTEE - Probably the most important thing we offer you is our RETURN POLICY. This means that with everything you purchase from us, with the exception of customized items, you have the right to to return it undamaged, for any reason, and receive a refund. PLEASE NOTE: we deduct ALL shipping & handling charges from any refund; a re-stocking fee may also be assessed ** (see detail below). We give you a written 3-week return policy - 21 DAYS - this begins with your receipt of your merchandise.

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PAYMENTS - We do require that all items are paid for prior to them leaving our store. We ask that you pay for items in full when you make your purchase. We can accept down payments to HOLD things a short time for you; we are glad to create a LAYAWAY PLAN to meet your needs, too. We accept VISA - MASTERCARD - DISCOVER - AMERICAN EXPRESS; also checks, cash, money orders, and bank transfers. Returns are processed promptly (we allow a minimum of 5 business days for personal checks to clear).
 
GUARANTEE of WORKMANSHIP - All purchases and services performed are guaranteed by The Antique Lighthouse for one year from your receipt of your merchandise. WE RECOMMEND THAT A STATE OR LOCALLY CERTIFIED ELECTRICIAN INSTALLS YOUR FIXTURE. WE ARE NOT RESPONSIBLE FOR ANY HAZARDS CAUSED BY IMPROPER INSTALLATION.
 
SHIPPING & HANDLING POLICIES - We ship merchandise throughout the country. We generally ship via FEDEX ground; when needed, we will use USPS, or UPS ground services. You can request special faster service. Sometimes due to size and/or fragility, you are required to accept and pay for shipments by MOTOR FREIGHT, or pay OVERSIZE fees. 

OUR STANDARD GROUND RATE CHART FOR SHIPPING & HANDLING -
(please note: add'l charges may be added on an individual basis for items requiring  more
elaborate shipping and handling due to size and/or fragility; or for multiple items)

$24.00: if original retail price is from $1-219
11% of original retail price from $220 - $500
10% of original retail price from $501 - $1000
9% of original retail price from $1001 - 3000

 
HANDLING CHARGES - Please note! WE OVERPACK, VERY CAREFULLY!! We apply "handling charges" on top of actual shipping costs. It requires proper packing materials (that we purchase) and time-consuming efforts to pack correctly. 
 
Our handling charges are based on packing effort needed and materials used. With antiques, and particularly lighting fixtures, a certain amount of over-packing is needed, sometimes requiring oversized boxes and greater material use. We reserve the right to choose how an item is sent and to charge accordingly; also whether or not to "bundle" items together in the same shipment. During any "FREE SHIPPING" promotional, there may be exceptions made at our discretion, due to additional fees required for oversize or over-weight shipments, or size and fragility factors requiring special handling or specialized shipping, motor freight, antique care, etc. in these cases, the buyer may be charged partial shipping costs only to help offset the additional costs we incur. 
 
RETURNS/CUSTOMER RESPONSIBILITY You are responsible for ALL shipping and handling costs. For any shipments that are received by our customers and then returned for any reason other than being damaged upon its arrival or the item not being represented properly, there will be no refund on shipping & handling costs. **We also reserve the right to deduct from any refund up to 20% as a "re-stocking charge" (unless another arrangement is agreed upon). If you return an item that you purchased during our free shipping promotion, you will be charged for the original shipping and handling costs incurred by us if you return the item. It takes us much time and care to handle, pack and re-stock our antique lighting fixtures. PLEASE KEEP THE ORIGINAL BOX AND PACKING MATERIAL TOGETHER IN THE WAY WE SENT YOU THE ITEM. RETURN ANY ITEMS BY RE-PACKING WITH THE SAME MATERIAL, SIMILARLY SECURED AS WHEN SENT - YOU ARE RESPONSIBLE IN FULL FOR SAFE RETURNS, and will be charged in full for any return damage. Refer BELOW for professional packing guidelines. NOTE: If you feel you need to actually see something first, please be very sure about size, style, color, and all other pertinent features; or visit our store. WE WILL TRY TO HELP YOU TO FULLY UNDERSTAND OUR PRODUCT BEFORE IT IS SENT, AS YOU ARE PAYING TO LOOK AT IT! ( see our RISK-FREE POLICY).
PLEASE READ - the following is most important, from the UPS web pages for packing guidelines (note especially the final comments about glass and fragile items - you cannot be too careful, and underpacking is VERY risky!!):
 
It is important that you cushion the contents of your package properly.
 
Please be sure that you wrap each item separately. Fragile articles need both suitable separation from each other and clearance from the corners and sides of the box.
 
Each item should be surrounded by at least two inches (5 cm) of cushioning and be placed at least two inches (5 cm) away from the walls of the box. This will protect your items from product-against-product damage and shield them from the shock and vibration that can be conducted from the exterior of the box to its contents in transit.
 
Please use proper cushioning material, combined with a strong outer container, to protect your shipment fully. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container.
 
Improper cushioning material includes clothing, blankets, and pillows. Instead, please use the materials listed below to cushion and protect your shipment:
 
    Air-encapsulated plastic (bubble pack)
  • Designed to protect and cushion lightweight items
  • Used in multiple wraps and layers to ensure that the item is completely protected, especially on corners and edges Inflatable packaging (air bags)
  • Used primarily as void-fill materials for lightweight items
  • Not recommended for items with sharp corners or edges
  • Extreme hot or cold temperatures may affect the ability of air bags to provide adequate product protection. Expanded polystyrene "peanuts"
  • Used primarily as void-fill material for lightweight items
  • Overfill the box with peanuts, gently close the flaps, and seal securely
  • Do not use with flat or narrow products that may move to the edge or bottom of the carton in transit
  • Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches (8 cm) of cushioning be used around the contents
  • It is recommended that flat pieces of corrugated fiberboard be used between contents and peanuts to help prevent migration through the peanuts Engineered foam enclosures
  • Materials may include expanded polystyrene, polyethylene, polypropylene, or copolymers
  • Enclosures should be pre-engineered for specific products Foam-in-place (a foam, sprayed into the box or mixed in packets, that expands and forms a protective mold around contents) Must be properly used, with even foam distribution around the contents
  • Select appropriate density of foam to meet packaging needs, which can range from void-fill applications to high-performance cushioning Corrugated liners and inserts
  • May be added to the package to increase strength and improve package performance Crumpled kraft paper
  • Used primarily as a void-fill material for light-to-medium weight, non-fragile items and items that are suitable for such packing materials
  • Must be tightly crumpled
  • Place at least four inches (10 cm) of paper between contents and outer box

 
***Note: Fragile objects -- such as electronics, glass, ceramics, and artwork -- require special packaging for safe shipment. Packages containing these and similar items may require added cushioning or a double box.

The Antique Lighthouse - Rollin Wilber, Owner Manayunk/Roxborough section of Philadelphia, near Belmont Ave Exit on Schulkyll Expressway (Rte. 76)

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